Privacy Policy

Printed Threads NZ (“we”, “us”, or “our”) operates this website to provide custom garment printing and print-on-demand services to customers throughout New Zealand. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or request a quote or enquiry.

By using this website and submitting information to us, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Contact details: name, email address, and phone number when you submit a quote request, enquiry, or contact form.
• Order details: garment type, quantity, sizes, print locations, delivery address, and deadline information provided as part of a quote or order.
• Artwork & files: design files and artwork you upload for printing.
• Business information: company or business name where supplied, particularly for commercial or print-on-demand enquiries.
• Technical data: basic technical information such as browser type and pages visited, used to maintain and improve the website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and general enquiries.
• Prepare digital proofs and process your orders.
• Produce, quality-check, and deliver printed garments.
• Arrange courier delivery to addresses within New Zealand.
• Communicate with you about your order, artwork, or ongoing commercial arrangements.
• Maintain records for order management, accounting, and tax purposes.
• Improve our website, services, and customer experience.

3. Sharing Your Information

We do not sell your personal information. We may share information with trusted third parties only where necessary to fulfil your order, including:

• Courier and freight providers for delivery of your order.
• Garment blank suppliers where required to source stock for your order.
• Service providers that help us operate our website and business, acting on our instructions and under appropriate confidentiality obligations.

We may also disclose information where required by law or to protect our rights, property, or safety.

4. Data Storage & Security

We take reasonable steps to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Information you submit through this website may be stored and processed in New Zealand or by third-party services located overseas. By submitting information, you consent to such transfer and storage.

5. Artwork & Intellectual Property

When you upload artwork or design files, you confirm that you own the rights to the artwork or have permission to use it for printing. We retain uploaded files only as long as reasonably necessary to produce your order and manage any reprints, unless you request earlier deletion.

6. Cookies & Analytics

This website may use cookies or similar technologies to help it function correctly and to understand how visitors use the site. You can control or disable cookies through your browser settings. Some features of the site may not function correctly if cookies are disabled.

7. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you. You may also opt out of marketing-related communications at any time. To make a request, contact us using the details below.

8. Links to Other Websites

This website may contain links to third-party websites (such as Instagram or courier tracking sites). We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: